Our mission is to ensure that all South Africans have access to affordable, authentic and credible low carb, diabetic friendly products. With our simple direct-to-consumer online business model we are geared to reach every corner of SA in terms of delivery. Making it super convenient for you and thereby cutting out any "middle men" in the process - meaning you get the BEST possible prices.
Delivery & Collection Times
Collecting your order
Please allow 24 hours for us to pack your order after you have completed your transaction. We will notify you if your order is ready for collection. When collecting, please ring the intercom buzzer at the main-gate and state your NAME and ORDER NUMBER, so that we can verify you before bringing your order to you.
Delivery of your order
All orders will be dispatched on Mondays-Fridays only, not on weekends.
To ensure that product integrity is maintained, we take a few aspects into careful consideration before dispatching your order:
1) Contents of order
2) Date of order received
3) Location of delivery destination
Dry, ambient orders
Orders that contain only dry, ambient products will be dispatched within 24 hours of receipt, or the following working day.
Fresh, cool orders
Orders that contain fresh, cool/frozen products will be dispatched on the most suitable weekday to ensure the shortest transit time. For majority of orders, this implies dispatching on a Monday, Tuesday or Wednesday basis. ONLY Cape Town deliveries will be dispatched on Thursdays and Fridays.
Delivery vs. Collection Costs
Orders can be delivered to you anywhere in South Africa within 2-5 working days, or you can collect your orders directly from the Medifood Distribution Centre in Cape Town 24 hours after placing your order (excl weekends). Simply select your preferred option in the final steps of your online transaction process.
Outside of Cape Town
Delivery of orders less than R349 in value
Delivery of orders between R350-R479 in value
Delivery of orders between R480-R549 in value
Delivery of orders over R550 in value anywhere in SA. You actually get delivery for FREE, however your R25 contributes to the unique customized insulated box used to keep your items cool while in transit, plus cold gel packs.
Cape Town deliveries
Delivery of orders in Cape Town. Only R25 if more than R499 in value.
To collectyour order from us in Cape Town
Medifood Distribution Centre Address: Unit 11, 155 Vasco Boulevard, Goodwood, Cape Town
The Factory Shop is now permanently closed, no walk-ins allowed.